Scope of policy application Due to the hygiene, customization nature and fragility of jewelry and accessory products, once an order is sold, no returns, exchanges or refunds will be accepted (including but not limited to: Earrings, necklaces, rings and other close-fitting accessories Engraving and customized design of products Promotional/discounted goods
Explanation of Exceptional cases If the goods you receive are damaged during transportation or sent wrongly, please provide the following materials to the customer service email bioitive@soholaccessories.com within 48 hours after signing for receipt: Order number and problem description Clear photos or videos of product defects/errors Complete photos of the logistics waybill and packaging We will verify and then provide you with a solution (such as reissue or points compensation).
Consumer rights Tips Suggestion: Before placing an order, check the product detail page information such as size and material Contact customer service for consultation (reply within 24 hours)
Contact Information Have any questions about the policy? Please contact: bioitive@soholaccessories.com
